A single guest inbox
See guest messages, conversation history, and the current owner of every conversation in one place.
The guest experience platform for modern hospitality
A better stay starts with every conversation.
Mauii brings AI-assisted guest conversations, team handoffs, and property operations into one calm, practical workspace.
Built for teams that want thoughtful service at every hour.
Demo ResortOnline now
•••Guest
Hi, what time does breakfast start?
Mauii AI
Breakfast is served daily from 6:30 AM to 10:30 AM at Palm Restaurant.
Front desk
I can also help you reserve a table.
Write a message...↗
AI handling approved information
One workspace, built around the stay
The tools your team needs. Nothing they do not.
Every part of Mauii is designed to make service clearer for guests and easier for the people looking after them.
An AI concierge with guardrails
Answer approved hotel questions from your knowledge base, in the guest’s language, and hand off when confidence is not high enough.
Staff stay in control
Take over a conversation instantly. Return it to AI when you are ready, or let AI resume after the configured response window.
A smoother guest journey
Support online check-in, guest-facing stay details, checkout, feedback, and relevant offers through the platform.
Operations that follow through
Turn requests into tasks, coordinate housekeeping and maintenance, and keep the next action visible to the right team.
Workflows with a clear audit trail
Use property workflows, activity history, and controlled automation so service stays accountable as the team grows.
Designed for the real moment of service
A guest asks. Mauii makes the next step clear.
Receive
WhatsApp guest messages arrive safely in the shared inbox.
Respond or hand off
AI uses only approved knowledge. Anything uncertain or sensitive reaches staff.
Follow through
Your team can reply, create the next operational task, and retain the complete history.
Human control first
Hospitality works best when people remain in control.
Mauii is not designed to replace your team. It gives them context, a fast way to respond, and the ability to step in at exactly the right moment.
- AI replies only when the property has approved the information.
- Staff can take over or hand a conversation back to AI at any time.
- Conversation activity and operational updates remain visible to the team.
Mauii pilot platform
Deliver a more considered guest experience.
Open the Mauii pilot portal to explore the workspace and its hotel operations tools.
Open pilot portal